Full visibility of IT work
Leadership and tech leads see the state of all projects, sprints, bugs and tickets in one dashboard. No more collecting reports from Slack.
Jira implementation — a shared workplace for IT, development and service desk
We deploy Atlassian Jira as the platform for development projects, IT tickets and operations. Together with workflow design, integrations with Microsoft 365, GitHub and Slack, and team training — go-live in 4–8 weeks.
01
No visibility of the backlog and sprints at company level
02
Bugs disappear in Slack, requests get lost in email
03
IT runs without SLA toward internal users
Customer problem
IT and development teams work across scattered tools, with no shared standard
In a typical company, dev teams track bugs in GitHub Issues, write documentation in Notion or Google Docs, hold discussions in Slack, keep roadmaps in Excel, and the service desk handles user requests over email or in a homegrown tool. Each team works its own way, and the company's backlog only exists inside the tech lead's head.
Without a shared platform you can't plan a sprint across multiple teams, estimate capacity, show release progress to leadership, or link bugs back to a specific user story. Jira was built for exactly these problems — but a real implementation requires a thoughtful design, not just keeping the defaults.
Why it matters
No visibility of the backlog and sprints at company level
Bugs disappear in Slack, requests get lost in email
IT runs without SLA toward internal users
Capacity planning and estimates based on intuition
Every team has its own standard, no interoperability
What we deliver
What we deliver in the implementation
A Jira implementation is a business project, not just installing software. We deliver a ready-to-use Atlassian stack tailored to your development and IT teams.
01
Audit of the current way IT and development work
Interviews with tech leads, scrum masters, IT support. Mapping processes: dev workflow, bug tracking, release management, service desk.
02
Jira structure design
Projects, issue types, workflow schemes, custom fields, permission schemes. Tailored to your methodology (Scrum, Kanban, SAFe, ITSM) and team scale.
03
Jira Software or Service Management configuration
Full configuration: boards, sprints, backlog, roadmaps. Or: ticket queues, SLAs, queues, automations for service desk.
04
Migration from other tools
Asana, monday.com, Trello, ClickUp, GitHub Issues, custom tools — we move projects, tickets, comments and attachments.
05
Integrations with M365 and the developer ecosystem
Outlook, Teams, SharePoint on the business side. GitHub, GitLab, Bitbucket, Jenkins, Slack on the dev side. Confluence as the Wiki.
06
Automations and reports
Assignments, escalations, sprint report generation, dashboards for tech leads and managers. Velocity, burndown, control chart reports.
07
Team training
Separate sessions for developers, scrum masters, IT support and managers. Internal materials with procedures specific to your company.
08
30 days of post-launch support
Responses within 24h, workflow tweaks, additional automations, second training for new users — all included.
Technology stack
Technologies we use
We work on the full Atlassian stack, integrated with the rest of your ecosystem.
Jira Software / Service Management / Work ManagementConfluence (optional)Atlassian Marketplace (industry add-ons)Microsoft 365 (Outlook, Teams, SharePoint)GitHub / GitLab / BitbucketSlack (team integration)
Your solution
Typical Jira implementation scenarios
Software development projects
Scrum or Kanban for dev teams. Backlog, sprints, release planning, velocity, burndown. Integration with code repositories.
Service desk and IT helpdesk (ITSM)
Jira Service Management for IT departments serving internal users. Queues, SLAs, escalations, knowledge base in Confluence.
Change management and releases
ITIL-aligned change management. Change approval workflow, linked to release notes, full audit trail of every decision.
DevOps and bug tracking
A single place for bugs across the company. Linked to deployments, monitoring, alerts. Integration with Jenkins, GitHub Actions.
Solution fit
Sprawdźmy, które elementy rozwiązania najszybciej ograniczą pracę manualną i uporządkują procesy w Twojej organizacji.
Impact and metrics
Effects of a Jira implementation in an IT organization
Clients for whom we have implemented Jira typically report similar effects within 2–3 sprints of using the platform.
-50%
shorter time to close tickets and bugs
100%
backlog and sprint visibility for leadership
3×
faster service desk response
1
shared source of truth for IT and development
Business benefits
Predictable releases and decisions
Velocity, burndown, capacity planning based on hard Jira data — not on the tech lead's intuition.
Professional service desk
Internal users get a portal, SLAs and ticket status. IT works in queues, not in a shared mailbox.
Who this is for
Who this is for
Software houses and product companies
Companies building software — their own products or for clients. Working in Scrum/Kanban, multiple dev teams.
IT departments serving internal users
IT teams that need a formal service desk with SLAs, queues and reports. Usually companies with 100+ people.
Teams using agile methodologies
Scrum, Kanban, SAFe — methods that need a tool with sprints, velocity, burndown. Jira is the market standard here.
Growing organizations formalizing IT processes
Companies scaling up, where IT and dev processes need standardization to grow without chaos.
Implementation process
Jira implementation process in 5 steps
We implement the solution in a structured model that clarifies project stages, integration with the current environment and further development across the organization.
Stage01
Discovery with IT and dev teams (1–2 weeks)
Interviews with tech leads, scrum masters and IT support. Mapping current processes, tools and pain points. Design document with recommended Jira structure.
Stage02
Jira structure design (1 week)
Projects, issue types, workflow schemes, fields, permissions, automations, dashboards. Approved by tech leads before configuration starts.
Stage03
Configuration and integrations (2–3 weeks)
We build the Jira structure, configure automations, connect GitHub/GitLab, Slack and M365. We migrate data from previous tools.
Stage04
Training and go-live (1 week)
Separate sessions for developers, scrum masters, service desk and managers. Internal materials. Go-live with active consultant support.
Stage05
30 days of post-launch support
Workflow tweaks, extra automations, training for new users. After 30 days your IT and dev teams operate independently.
Stage 1 of 5
Audit of the current IT and dev tooling
Recommendation of the target Jira structure
Plan of implementation phases and developer integrations
FAQ
Frequently asked questions about Jira implementation
How long does a Jira implementation take?
A typical implementation for a 30–300 person company takes 4–8 weeks from decision to go-live. Complexity depends on the number of teams, dev integrations and data to migrate. Larger organizations (300+) may need 10–14 weeks.
Is migration from other tools (Asana, monday, GitHub Issues) included?
Yes — migration from the most common tools (Asana, monday, Trello, ClickUp, GitHub Issues, GitLab Issues, custom SQL-based tools) is part of the implementation package. We move projects, tickets, comments, statuses and history.
Which Jira flavors do you implement?
Jira Software (for developers), Jira Service Management (for service desk / ITSM) and Jira Work Management (for business teams). Most companies need a combination of two of these. Cloud is the default — Server / Data Center is reserved for compliance-driven environments.
Are user trainings included?
Yes. Standardly 2 sessions × 2 hours per role group: developers, scrum masters, service desk, tech leads, managers. Internal materials with procedures specific to your company.
Do you implement Confluence together with Jira?
Yes, on request. Confluence is a natural knowledge base for dev and service desk teams — technical documentation, runbooks, onboarding procedures. We typically add it as an extension of the Jira package.
What about Atlassian Marketplace add-ons (Tempo, Structure, BigGantt)?
We select add-ons tailored to your needs. Most commonly: Tempo Timesheets (time tracking), Structure (rich hierarchies), BigGantt (gantt charts), Insight (CMDB for ITSM). Configuration and training are included in the package.
What happens after the 30 days of post-launch support?
After 30 days your teams operate independently. We can offer an ongoing support retainer (hourly or quarterly) for platform development: new workflows, automations, integrations, onboarding more teams to Jira.
Related materials
Related solutions
Related knowledge base articles
Jira in your company — an implementation guide
A practical Jira implementation walkthrough, from audit to go-live
monday.com vs Jira — comparison
When to pick Monday, when to pick Jira, what's different
PMO — how to build a Project Management Office
The role of a PMO and how to enable it with Jira / Monday / Power BI
Capacity planning and resource management
How to manage IT team capacity and availability in Jira
Kontakt
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In-depth analysis
Jira implementation — what to know
Jira is an Atlassian platform used by more than 100,000 organizations as the standard for managing the work of IT, development and service desk teams. It is the most popular tool in software houses, corporate IT departments and tech companies. A good Jira implementation organizes the backlog, sprints, releases and tickets into one auditable model.
A Jira implementation is much more than creating a project. It is a project that covers an audit of the current dev/IT processes, mapping ticket types and workflows, designing the structure (projects, schemes, permissions), configuring Scrum/Kanban/ITSM, migrating from existing tools, integrating with the developer ecosystem (GitHub, GitLab, Slack), Microsoft 365, and training the teams. Without these elements Jira quickly becomes a complex, poorly used system.
Jira delivers the biggest impact in organizations with dev teams working in Scrum or Kanban, in IT departments serving internal users with formal SLAs, and in companies using scaled methodologies (SAFe, LeSS). Typical ROI: 4–8 months through shorter ticket handling time, better backlog visibility and more predictable releases.