Case studies

Projects that delivered measurable results

Explore projects that helped companies shorten customer service times and free their teams from routine work – and gave some of them real-time visibility of margins on orders. Each case study presents the challenge, the solution applied and the results expressed in numbers. Client names are published only with their consent; all other case studies are anonymised in line with our confidentiality obligations.

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Results in numbers: faster service, less routine work, higher margins

Industries: manufacturing, trade, fintech, healthcare, legal services, furniture, stoneworking

7 to 15 weeks from the first workshop to solution launch

Results: 7

Customer service

Healthcare

Network of medical facilities, approx. 70 specialists · 15 weeks

Booking a visit at any time – an online registration system for Galileo Medical

Galileo Medical needed online registration that shows patients the real availability of around seventy specialists working across several facilities and online. We designed and implemented a registration system integrated with the clinic's medical system. Patients choose a specialist, service and time slot on their own, and the appointment goes straight into the doctor's schedule.

24/7

online booking without contacting reception

~70

specialists with up-to-date schedules in one place

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Documents and knowledge

Industrial manufacturing

65 employees, 1 production plant · 8 weeks

A procedure in 40 seconds instead of 18 minutes – a knowledge assistant for production engineers

Production engineers lost more than two hours a day searching for current procedures among 4,500 documents accumulated over fifteen years. We implemented an AI assistant in Microsoft Teams that answers questions and always cites the source document. Finding a procedure now takes 40 seconds instead of 18 minutes.

40 s

to find a procedure (previously 18 min)

2 h

reclaimed daily by each engineer

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Documents and knowledge

Legal services

14 lawyers and 6 administrative staff · 9 weeks

Two more hours a day for substantive work – an AI assistant for a law firm

Lawyers began each day with an hour and a half of preliminary contract review, and its quality depended on the experience of the person handling the matter. We implemented an AI assistant within Microsoft 365 that highlights high-risk clauses and draws on the firm's earlier opinions. Each lawyer gains two hours a day, and client data remains fully protected.

2 h

reclaimed daily by each lawyer

+45%

accuracy of risk identification by junior lawyers

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Business processes

Fintech / e-commerce

55 employees, operating in 4 EU countries · 7 weeks

Contract analysis in 25 minutes instead of 8 hours – an advantage in negotiations with payment providers

Every quarter, the finance team compared lengthy contracts from seven payment providers, and analysing a single contract took a full working day. We implemented an AI assistant that compares each new proposal with the current contract and calculates its actual cost based on the company's own data. Analysis now takes 25 minutes, and better-negotiated terms have delivered savings in the tens of thousands of euros.

25 min

per contract analysis (previously 8 hours)

96%

of key changes correctly identified

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Business processes

Stoneworking

20 employees, approx. 100 orders per month · 14 weeks

A quote in one day instead of five – an integrated order management system for GRUPA KRES

GRUPA KRES managed its orders across several disconnected tools, and customers waited an average of five days for a quote. We designed a single system covering the entire order lifecycle – from inquiry to installation – in which artificial intelligence prepares a preliminary quote. Today, quotes reach customers within one day, and every order remains fully under control.

1 day

from inquiry to quote (previously 5 days on average)

100

orders per month in a single system

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Business processes

Wholesale / horticulture

35 employees, 18 regular EU suppliers · 12 weeks

90% of orders processed automatically – a purchasing system for a plant importer

The purchasing department spent more than 240 hours a month manually entering orders from eighteen suppliers, each sent in a different format. We implemented a system that reads supplier documents independently and transfers the data into the company's systems. Today, 90% of orders require no manual handling, and the margin on every supplier is visible in real time.

90%

of orders processed without staff involvement

-75%

time required to process a supplier order

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Project management

Furniture

45 employees, 1 factory, 3 showrooms · 10 weeks

One system instead of four spreadsheets – a furniture manufacturer runs on up-to-date data

Orders, costs, the production schedule and showroom sales were maintained in four separate spreadsheets, and management received results a month late. We brought these areas together in a single system built on monday.com, complemented by clear management reports. Showrooms now answer customers' questions about their orders during the conversation, and their revenue has grown by 22% year over year.

1 system

instead of four separate spreadsheets

Real-time

margin visibility, rather than after four weeks

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