Booking a visit at any time – an online registration system for Galileo Medical

Galileo Medical is a network of medical facilities offering, among other services, psychiatric, psychological, psychotherapy, physiotherapy and orthopedic consultations. Its team includes around seventy specialists who see patients both in person and through e-consultations.

The clinic wanted patients to be able to find the right specialist and book a visit on their own, at any time, without having to contact reception. The time slots shown had to reflect doctors' actual availability, so that bookings would not require further confirmation.

A key requirement was full alignment with the medical system in which the clinic manages doctors' schedules and patient records. Every booking had to go directly into that system, and patient data had to remain fully protected.

We designed a registration service in which patients search for specialists by facility, specialization, service, type of visit – in person or online – and date. Each specialist has a dedicated profile with a description, facility addresses, a list of services and prices.

The time slots shown to patients come directly from the medical system and are kept up to date. The patient selects a convenient time and completes a form, and the system creates a patient record and books the appointment in the doctor's schedule – without involving reception and without any manual data entry.

We paid particular attention to security and data accuracy. The form validates the information entered, including the PESEL number, and access credentials for the medical system never reach the patient's browser. The clinic's team manages the service in an admin panel, deciding, among other things, which specialists are visible to patients.

Patients book visits at any time – including evenings and weekends – choosing the specialist, type of visit and time slot themselves, based on doctors' actual availability.

Every booking goes directly into the doctor's schedule and the patient's record in the medical system. The reception team no longer re-enters data or confirms appointments, which reduces the risk of errors and lets staff focus on patients at the facility.

The registration service, available at rejestracja.galileomedical.pl, complements the clinic's main website. Patients move from information about a service or specialist straight to choosing a time slot.